General support
Email support@scribetech.co.uk or call +44 (0)20 4517 8333 during business hours.
Support for your clinical documentation workflow
Find product support for Augnito, Textflow and transcription services, with practical information to help users and local IT teams resolve queries.
Contact support ↗
Get your query to the right team.
Use the support route below for your product. Include the product name, version, organisation and a description of the issue. Avoid including patient-identifiable information in an initial email.
Out-of-hours help
For urgent out-of-hours support call +44 (0)20 3763 9038.
Textflow enquiries
Contact info@scribetech.co.uk for Textflow product and service assistance.
Voice Services support
Email augnito.uksupport@scribetech.co.uk for integration support.
System readiness
Guidance covers hardware, operating systems, connectivity and microphone access.
Installation help
Resolve common installation, authentication and speech-service issues.
In depth
Checks to discuss with your IT team.
Confirm current system requirements
Ask support for the current requirements for your product and version before installation or an upgrade. Your IT team should review device compatibility, supported operating systems, network access and microphone permissions.
Common installation and login checks
Confirm the product version, account status and any error message. Ask your IT team to check network and security controls against the current product guidance; do not bypass local security policy.
Microphone, password and OTP help
Check that the operating system detects the input device, reconnect external microphones and confirm application permissions. Passwords can be reset through the one-time-password flow; missing OTP messages should also be checked in spam and enterprise mail controls.
Need help with a product?
Contact the support team with your product details and a description of the issue.